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FAQ 1

FAQ

In this section, you will find clear and concise answers to the most frequently asked questions about Hotel Bellavista.

For further information or assistance, please contact us by email or phone.

General information

What time are check-in and check-out?

Check-in is available from 3:00 PM, while check-out is by 11:00 AM.

What are the reception hours?

The reception is open 24 hours a day. Payments can be processed from 8:00 AM to 9:00 PM.

What languages are spoken at reception?

Italian, English and Spanish.

Where is Hotel Bellavista located and how can I reach it?

Hotel Bellavista is located at Via G. Orlandi 10, 80071 Anacapri, just a few minutes from the town center. The island of Capri is easily accessible from Naples, with departures from Molo Beverello and Calata Porta di Massa, as well as from Sorrento and, at certain times of the year, from the Amalfi Coast by scheduled ferry services. From the port of Marina Grande, the hotel can be reached by taxi in approximately 10 minutes, by direct public bus in approximately 15 minutes, or by taking the funicular to Capri and then continuing by bus to Anacapri.

Is parking available at the property?

Yes, a spacious complimentary parking area is available within the hotel grounds.

However, from April through October, non-residents are generally not allowed to bring private vehicles onto the island, except in cases covered by special exemptions. We therefore recommend leaving your vehicle in a secure garage or parking facility near the departure ports, also considering Capri’s limited road network and the efficiency of its local public transportation system.

Is the property equipped with an elevator?

No, but the hotel has an internal staircase connecting its two floors.

What accessibility features are available at the property?

The hotel is located on an accessible road and can be easily reached by private vehicle. Access to the property is straightforward, and rooms are available on the same level as the entrance, with no stairs required.

Is Wi-Fi available at the property?

Yes, complimentary Wi-Fi is available throughout all indoor and outdoor areas of the property.

Are pets welcome?

Yes, small pets are welcome upon request at the time of booking. Owners are kindly asked to ensure that their pets are well behaved, so that all guests can enjoy a peaceful and pleasant stay. Pets are not allowed in the breakfast room.

Is luggage storage available?

Yes, secure luggage storage is available with no time restrictions.

What amenities are included in the rooms?

Air conditioning, hairdryer, en-suite bathroom with shower and/or bathtub, Wi-Fi, satellite TV, telephone, safe, minibar, desk, and private balcony or terrace. Some rooms also feature sea or garden views, a living area with a sofa, or furnished outdoor spaces.

Is a city tax required?

No, there is no tourist tax on the island. There is a so-called ‘landing tax’ which is included in the ticket price for the ferry to the island.

What credit cards do you accept?

We accept all types.

Check-in/Check-out

How does check-in work at the property?

Check-in is completed upon arrival at the hotel with the assistance of the reception staff. During registration, each guest must present a valid physical identity document. Guests from outside the European Union are required to present a passport.

Is early check-in possible?

Yes, if the assigned room was not occupied the previous night, it may be available early in the morning.

Is late check-out possible?

Yes, provided that the room has not been booked for the following night.

What are the reception hours?

The reception is open 24 hours a day. Payments can be processed from 8:00 AM to 9:00 PM.

Property & Services

Is there a transfer service to/from the property?

No, but we work with external partners who offer a convenient paid transfer service. It is also easy to get around the island on foot or by public bus and taxi.

Is there a charging service for electric cars?

Yes, charging is available using a standard 220V household outlet.

Are children allowed at the property?

Yes.

Does the property have a private beach?

No, but the island’s main beaches can be reached by taxi or public bus: the Blue Grotto and Punta Carena Lighthouse are approximately 15 minutes away, while Marina Piccola and Marina Grande can be reached in about 20 minutes. Reaching the Faraglioni area also requires a short walk.

Do you provide beach towels?

Yes, free of charge.

Rooms

Are baby cribs and cots available?

Yes, we provide baby cribs.

Are rooms accessible?

The hotel does not have rooms or bathrooms specifically equipped for guests with disabilities. However, rooms located on the same level as the entrance can be accessed without using stairs and may therefore be more suitable for guests with reduced mobility or wheelchair users.

Are smoking rooms available?

No, smoking is not permitted in the rooms or in the hotel’s indoor common areas. However, guests may smoke in the spacious outdoor areas surrounding the hotel and on the private room terraces.

Breakfast

Is breakfast included?

Yes.

What time is breakfast served?

From 7:30 AM to 10:00 AM.

Where is breakfast served?

In a spacious panoramic breakfast room. Upon request and at no additional charge, breakfast can also be served in your room.

What kind of breakfast is served?

A buffet breakfast, with hot drinks served at the table.

Are gluten-free, vegetarians, or vegan options available?

Yes, upon request.

Restaurants & Bars

Is there a restaurant at the property?

No, the hotel does not have an on-site restaurant. However, guests may have lunch and/or dinner at a partner restaurant located just a few steps from the hotel.

Are gluten-free, vegetarians, or vegan options available?

Yes, upon request.

Is there a bar at the property?

Yes.

Pool & Gym

Is there a pool at the property?

No, but a 25-meter swimming pool with a snack bar and sun terrace is located approximately 50 meters from the hotel. Guests also have access to a second swimming pool in Capri’s historic center.

Do you provide pool towels?

Yes, free of charge.

Is there a gym at the property?

No, but a sports facility is located approximately 20 meters from the hotel. It features three floodlit tennis courts, a five-a-side soccer field, table tennis, a billiards table, and table football.

Activities, Experiences & Events

Does the property have a concierge service?

Yes, we offer a personalized concierge service to assist with restaurant, beach club, and nightclub reservations, public transportation tickets, and the organization of experiences and excursions.

Do you arrange tours and excursions in the surrounding area?

Yes, a range of experiences is available, including cooking classes, tours, and excursions to some of the most renowned destinations in the Gulf of Naples and along the Amalfi Coast.

Payments and cancellations

What are the cancellation terms?

Reservations may be canceled free of charge up to 15 days before the arrival date. Cancellations made within 14 days of arrival, as well as no-shows, will incur a penalty equal to 100% of the total cost of the stay.

Fifteen days before arrival, we will send the guest a secure Nexi payment link, valid for 24 hours, to prepay the full amount of the stay. Once this deadline has passed, the reservation can no longer be modified or canceled.